Shipping policy
Custom garments are not ready-made and every garment is custom made one by one and hand sewn to fit customers specific size, height, color request and shape. Orders can take 2-12 weeks to be completed depending on the exact design and current volume of orders. After your order has been completed you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 3-10 business days for your order to arrive.
Missing Your Order?
1. File Claim with USPS
2. Contact us to let us know you haven't received your item yet.
3. If an item was shipped out but post office tracking stopped updating, please file an online police report this way we can have USPS held liable for refunding you.
4. Wait for USPS investigation results.
NEBULA RICH IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
Damage or Lost Packages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or you receive the wrong item , so that we can evaluate the issue and correct it.
When checking out please double check you put the correct address. If you need to change your address contact us immediately.
Nebula Rich Is Not Responsible for Lost or stolen packages
Assume All parties Responsible
Lost packages where tracking shows delivered
1. File claim with usps
2. File police report
3. Wait for usps investigation results
Charge Back Policy
Once we ship your package and a charge back is filed against the company, we will report you to the FBI for internet credit card fraud. Which is a serious crime. Please note that your IP address is captured amongst other things and will be traced back to you. The shipping carriers provide very accurate information as well. So please understand that this is a No fraud tolerance online store. You may be sent to collections as it is our right to retrieve funds from fraudulent orders