Custom Bookings
Inquire About Customs
Please submit inquiry for customs in (submit inquiry tab). Add detailed description of your desired garment look and design
Send inspirations photos to this email for your desired garment inspiration nebularich@gmail.com
we will respond and let you know next step instructions
Customs
Schedule a consultation appointment to book a custom order
Custom items range from 2-12 weeks depending on exact design and order volume. Custom items are shipped via USPS or FedEx
No Refunds or Exchanges on custom items.
We offer virtual consultations and in person appointments by appointment only.
There is a Non-Refundable Consultation fee required to book.
Consultation
There is a $10 non-refundable deposit required to book
There is a 10 minute grace period After 10 minutes a late fee of $5 is required.
After 20 minutes your appointment will be cancelled
Rush Orders
If you need an item produced or shipped in a rush, please email us with your request and we can try to accommodate you. However, there will be additional charges for rush production and express shipping
Alterations
In order to get alterations done you have to book alterations
You will be sent confirmation email of date, time, location, and further instructions.
Please bring the items you want alterations on
No Extra Guest
Deposits
Deposits are for custom orders with a value amount of $250 or greater. Any orders less than $250 must be paid in full
Your deposit is a portion of your balance. Once your deposit is placed your deadline is secure, your materials are bought and ordered soon after.
Deposits are Non-Refundable
Any order of $250 or greater requires 60% deposits
Payment Plan
Payments plans are available only for garments needed 4-6 months from due date.
If you want to do a payment plan, we will discuss and come up with a set price. We will also set a due date for monthly payments
Cancelled Event
In the unfortunate event that your event is cancelled or if you change your mind or if the date is postponed , you are still responsible for the full total of the dress, which should be paid no later than the original date provided. If the account isn’t satisfied by then , the dress becomes property of Nebula Rich and can be immediately sold for profit
If a payment arrangement is needed please keep in contact with us. We will store dresses no longer than 1 week after you receive confirmation of completion. After the 7 days , a fee of $10 per day will be added. If longer than 2 weeks item becomes property Nebula Rich and can be immediately sold for profit to fulfill your account.
We look forward to doing business with you